Understanding Our Returns & Refunds Policy
At Samiyas Fashion World, we believe in transparency, trust, and customer satisfaction. While we strive to deliver flawless products, we understand that sometimes things don’t go as planned. That’s why we’ve created a clear, respectful, and fair Returns & Refunds Policy—designed to protect both you and our team.
This guide walks you through what’s eligible for return, how to initiate a request, and why custom-stitched items are treated differently. It also includes real-life examples and answers to common questions
What’s Eligible for Return
We accept returns and exchanges under the following conditions:
- The item is damaged, defective, or incorrect
- The issue is reported within 48 hours of delivery
- The item is unused, unwashed, and in its original packaging
- You provide proof of purchase (order number, receipt, or confirmation)
Examples of Eligible Returns
- You ordered a mint green stitched kurta, but received a powder blue one
- Your unstitched lawn suit arrived with a torn dupatta
- The embroidery on your maxi is missing or misaligned
In these cases, we’ll offer a replacement, exchange, or refund—depending on stock availability and your preference.
Why Custom-Stitched Items Are Final Sale
Custom-stitched garments are made specifically for you—based on your measurements, fabric choice, and design preferences. Once stitched, they cannot be resold or reused. That’s why they are non-returnable and non-refundable, unless:
- There’s a manufacturing defect (e.g., broken zipper, uneven stitching)
- The item is significantly different from the confirmed specifications
What Doesn’t Qualify
- Minor fit issues due to incorrect measurements provided by the customer
- Change of mind after stitching begins
- Damage caused during shipping or by courier services
We encourage customers to double-check all customization details before placing an order. Our WhatsApp support team is available to guide you through fabric selection, measurement submission, and design confirmation.
How to Request a Return or Exchange
If you believe your item qualifies for a return or exchange, follow these steps:
Step-by-Step Guide
- Contact us within 48 hours of receiving your order
- Provide your order number, photos of the issue, and a brief description
- Our team will review your request and respond within 2 business days
- If approved, we’ll guide you through the return process or offer a solution
We aim to resolve all issues with empathy and efficiency.
Courier Liability and Customer Responsibility
While we partner with trusted courier services, Samiyas.com is not responsible for damage caused during shipping. Once the parcel leaves our facility, it’s in the hands of third-party logistics providers.
Tips for Safe Delivery
- Provide accurate shipping details
- Track your parcel using the courier’s system
- Inspect the package upon arrival and report any visible damage immediately
If you’re returning an item, use a trackable courier service and ensure the packaging is secure. Samiyas is not liable for lost or damaged return parcels.
Real Scenarios and How We Resolved Them
Scenario 1: Wrong Color Delivered
Customer: Ordered a stitched blush pink kurta, received powder blue
Resolution: Verified order and dispatched correct item within 3 days
Scenario 2: Damaged Dupatta
Customer: Received an unstitched suit with a torn chiffon dupatta
Resolution: Sent replacement dupatta and offered a discount on next order
Scenario 3: Measurement Mismatch
Customer: Stitched outfit didn’t fit due to incorrect measurements
Resolution: Guided customer on local alteration options and offered 10% off next stitched order
These examples show our commitment to fairness and customer care.
Common Questions from Samiyas Customers
Q: Can I return a stitched outfit if it doesn’t fit?
A: Only if the issue is due to a manufacturing defect. If incorrect measurements were provided, we recommend local alterations.
Q: What if I miss the 48-hour window?
A: We encourage prompt reporting. Delays may affect eligibility, but we still review each case individually.
Q: Can I exchange a stitched item for a different size?
A: Stitched items are tailored to your measurements, so exchanges for size aren’t possible. We offer guidance before stitching begins.
Q: What if my parcel is damaged during delivery?
A: Report it to the courier immediately. Samiyas is not liable for courier-related damage, but we’ll help you file a claim if needed.
Q: Do I need to return the item to get a refund?
A: Yes, unless the issue is minor and verified via photos. We’ll guide you through the return process.
Building Trust Through Transparency
We know that online shopping—especially for stitched garments, requires trust. That’s why we:
- Publish our full Returns & Refunds Policy on Samiyas.com
- Offer WhatsApp support for real-time guidance
- Confirm every detail before stitching begins
- Provide care instructions with every order
- Respond to issues with empathy and professionalism
Our goal is not just to sell—but to build lasting relationships with our customers.
Tips for a Smooth Shopping Experience
To avoid return-related issues:
- Double-check your measurements before submitting
- Confirm fabric type, color, and embellishments
- Read product descriptions and care instructions
- Save your order confirmation and tracking details
- Inspect your parcel upon arrival and report issues promptly
We’re here to help you shop smart and feel confident in every purchase.
Final Thoughts
Returns and refunds are part of the shopping journey—but they don’t have to be stressful. At Samiyas Fashion World, we’ve designed our policy to be clear, fair, and customer-friendly. Whether you’re ordering a stitched lehenga or an unstitched lawn suit, we want you to feel supported every step of the way.
Your satisfaction is our priority—and your trust is our greatest reward.