Retunrs & Refund

At Samiyas Fashion World, we take immense pride in the quality, craftsmanship, and care that go into every piece we create. Each product is thoughtfully designed to reflect elegance, tradition, and trust. However, if for any reason you are not completely satisfied with your purchase, we’re here to support you—gracefully and transparently.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

• The item received is damaged, defective, or incorrect.
• You notify us within 48 hours of receiving your order.
• The item is unused, unwashed, and returned in its original packaging, with all tags and labels intact.
• You provide a valid order number and proof of purchase (e.g., confirmation email or invoice).

Please Note:

• Items purchased during sales, promotional offers, or marked as custom/stitched are non-returnable and non-refundable.
• Size exchanges are possible but subject to availability and may incur additional shipping charges.
• We reserve the right to decline returns that do not meet the above conditions.

Customized & Stitched Clothing

Customized and stitched garments are crafted specifically to your preferences, including fabric selection, measurements, and design details. Due to their personalized nature:

• Customized and stitched products are non-returnable and non-refundable due to their personalized nature.
• Exceptions apply only if the item arrives with a manufacturing defect or is significantly different from the confirmed specifications.
• samiyas.com is not responsible for any damage caused during shipping or by courier services.
• We strongly encourage customers to double-check measurements, fabric choices, and customization details before confirming their order.
• If there is an issue with a customized item, please contact us within 48 hours of delivery with clear photos and a description. Our team will assess the concern and respond with a resolution.

3. How to Request a Return or Exchange

To initiate a return or exchange:

• Contact our support team via WhatsApp or Email within 48 hours of receiving your order.
• Provide your order number, clear photos of the item(s), and a brief description of the issue.
• Our team will review your request and respond within 3 business days with next steps.

We aim to make this process as smooth and respectful as possible.

4. Return Shipping

• If your return is approved, we will guide you through the return shipping process.
• Return shipping costs are the customer’s responsibility, unless the return is due to an error on our part (e.g., wrong or damaged item).
• We strongly recommend using a trackable courier service to ensure safe and timely delivery of your return.
• Samiyas.com is not responsible for items lost or damaged during return transit.

5. Refunds

Refunds are processed under the following conditions:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued via the original payment method.
• Refunds typically take 7–10 business days to reflect, depending on your bank or payment provider.
• Shipping charges are non-refundable, unless the return is due to our error.

6. Order Cancellations

We understand that plans change. You may cancel your order under the following terms:

• Orders can be cancelled before dispatch by contacting us immediately.
• Once an order has been shipped, it cannot be cancelled.
• Prepaid orders cancelled before dispatch will be refunded in full.

7. Exceptions & Limitations

We do not accept returns or offer refunds for:

• Items damaged due to misuse, washing errors, or unauthorized alterations.
• Minor color or texture variations caused by lighting, photography, or screen settings.
• Delays caused by courier services, weather conditions, or external factors beyond our control.

8. Need Help?

Our customer care team is always here to assist you with kindness and clarity. Whether you have a concern, question, or feedback—we’re just a message away.